Section 1



Questions 1-10: Complete the form below. Write ONE WORD AND/OR A NUMBER for each answer.

Customer Satisfaction Survey

Customer details

Name:
Sophie Bird
Occupation:
1. 
Reason for travel today:
2. 

Journey information

Name of station returning to:
3. 
Type of ticket purchased:
Standard 4.  ticket
Cost of ticket:
£5. 
When ticket was purchased:
Yesterday
Where ticket was bought:
6. 

Satisfaction with journey

Most satisfied with:
the wifi
Least satisfied with:
the 7.  this morning.

Satisfaction with station facilities

Most satisfied with:
how much 8.  was provided
Least satisfied with:
lack of seats, particularly on the 9. 
Neither satisfied nor dissatisfied with:
the 10.  available

SECTION 2


Questions 11-16
Label the map below.
Write the correct letter, A-H, next to Questions 11-16.

Croft Valley Park Layout

11.  café  

12.  toilets  

13.  formal gardens  

14.  outdoor gym  

15.  skateboard ramp  

16.  wild flowers  

Questions 17 and 18
Choose TWO letters, A-E.

What does the speaker say about the adventure playground?

A  Children must be supervised.

B  It costs more in winter.

C  Some activities are only for younger children.

D  No payment is required.

E  It was recently expanded.

17. 

18. 

Questions 19 and 20
Choose TWO letters, A-E.

What does the speaker say about the glass houses?

A  They are closed at weekends.

B  Volunteers are needed to work there.

C  They were badly damaged by fire.

D  More money is needed to repair some of the glass.

E  Visitors can see palm trees from tropical regions.

19. 

20. 

SECTION 3


Questions 21-24
Choose the correct letter, A, B or C.

Presentation about refrigeration

21.  What did Annie discover from reading about icehouses?





22.  What point does Annie make about refrigeration in ancient Rome?





23.  In connection with modern refrigeration, both Annie and Jack are worried about





24.  What do Jack and Annie agree regarding domestic fridges?



Questions 25-30
Who is going to do research into each topic?
Write the correct letter, A, B or C, next to Questions 25-30.

People

A  Annie

B  Jack

C  both Annie and Jack

Topics

25.    the goods that are refrigerated

26.    the effects on health

27.    the impact on food producers

28.    the impact on cities

29.    refrigerated transport

30.    domestic fridges

SECTION 4



Questions 31-40: Complete the notes below. Write ONE WORD ONLY for each answer.

How the Industrial Revolution affected life in Britain


19th century

• For the first time, people’s possessions were used to measure Britain’s 31.  .

• Developments in production of goods and in 32.  greatly changed lives.


MAIN AREAS OF CHANGE


Manufacturing

• The Industrial Revolution would not have happened without the new types of 33.  that were used then.

• The leading industry was 34.  (its products became widely available).

• New 35.  made factories necessary and so more people moved into towns.


Transport

• The railways took the place of canals.

• Because of the new transport:

- greater access to 36.  made people more aware of what they could buy in shops.

- when shopping, people were not limited to buying 37.  goods.


Retailing

• The first department stores were opened.

• The displays of goods were more visible:

- inside stores because of better 38.  .

- outside stores, because 39.  were bigger.

40.  that was persuasive became much more common.


Location: Vadodara, Gujarat

Renuka Nair, a former banker is the founder of Panache IELTS. She was born and raised in Mumbai and did her schooling from Apostolic Carmel Convent, a school that believed in holistic education. Despite Malayalam being her mother tongue, English was her first language of education. The nuances of grammar were inculcated in her during her formative years, along with creative writing. It was while she was pursuing her Bachelor's degree that she decided to hone her vocabulary. Having completed her Masters in Mathematics and Computer Science, she started her career in Vadodara, Gujarat in NIIT, teaching C++ to Engineering students. This was followed by 15 years in the Banking Industry, during the course of which she obtained a PG diploma in Finance. Wanting to start out on her own, she quit banking in 2012 and started training professionals initially in Corporate Communications, followed by Spoken English and eventually IELTS, TOEFL, GMAT, and so on.

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