Listening 17 Test 4

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Section 1: Easy Life Cleaning Services



Questions 1-10: Complete the notes below. Write ONE WORD for each answer.

  • Basic cleaning package offered

    ● Cleaning all surfaces

    ● Cleaning the 1.  throughout the apartment.

    ● Cleaning shower, sinks, toilet etc.

    ‐ Need to be quite

  • Additional services agreed

    ● Every week

    ‐ Cleaning the 2. 

    ‐ Ironing clothes – 3.   only.

    ● Every month

    ‐ Cleaning all the 4.  from the inside

    ‐ Washing down the 5. 

  • Other possibilities

    ● They can organise a plumber or an 6.  if necessary.

    ● A special cleaning service is available for customers who are allergic to 7. 

  • Information on the cleaners

    ● Before being hired, all cleaners have a background check carried out by the 8. 

    ● References are required.

    ● All cleaners are given 9.  for two weeks.

    ● Customers send a 10.  after each visit.

    ● Usually, each customer has one regular cleaner.


SECTION 2: Questions 11-20

Hotel Staff Turnover



Questions 11-14
Choose the correct letter, A, B or C.






Questions 15-20

Which way of reducing staff turnover was used in each of the following hotels?

Write the correct letter, A, B or C, next to Questions 15-20.


Ways of reducing staff turnover

A  improving relationships and teamwork

B  offering incentives and financial benefits

C  providing career opportunities

Hotels

15.  The Sun Club 
16.  The Portland 
17.  Bluewater Hotels 
18.  Pentlow Hotels 
19.  Green Planet 
20.  The Amesbury 

SECTION 3: Questions 21-30


Questions 21 and 22
Choose TWO letters, A-E.

Which TWO points do Thomas and Jeanne make about Thomas's sporting activities at school?



Questions 23 and 24
Choose TWO letters, A-E.

Which TWO feelings did Thomas experience when he was in Kenya?



Questions 25-30

What comment do the students make about the development of each of the following items of sporting equipment?

Choose SIX answers from the box and write the correct letter, A-H, next to Questions 25-30.


Comments about the development of the equipment

A  It could cause excessive sweating.

B  The material was being mass produced for another purpose.

C  People often needed to make their own.

D  It often had to be replaced.

E  The material was expensive.

F  It was unpopular among spectators.

G  It caused injuries.

H  No one really liked it at first.

Items of sporting equipment

25.  the table tennis bat 
26.  the cricket helmet 
27.  the cycle helmet 
28.  the golf club 
29.  the hockey stick 
30.  the football 

SECTION 4: Questions 31-40: Complete the notes below. Write ONE WORD ONLY for answers of 31-40.



Maple syrup

What is maple syrup?

‐ made from the sap of the maple tree

‐ added to food or used in cooking

‐ colour described as 31. 

‐ very 32.    compared to refined sugar


The maple tree

‐ has many species

‐ needs sunny days and cool nights

‐ maple leaf has been on the Canadian flag since 1964

‐ needs moist soil but does not need fertiliser as well

‐ best growing conditions and 33.    are in Canada and North America


Early maple sugar producers

‐ made holes in the tree trunks

‐ used hot 34.    to heat the sap

‐ used tree bark to make containers for collection

‐ sweetened food and drink with sugar


Today's maple syrup

The trees

‐ Tree trunks may not have the correct 35.    until they have been growing for 40 years.

‐ The changing temperature and movement of water within the tree produces the sap.


The production

‐ A tap drilled into the trunk and a 36.    carries the sap into a bucket.

‐ Large pans of sap called evaporators are heated by means of a 37.  .

‐ A lot of 38.    is produced during the evaporation process.

‐ 'Sugar sand' is removed because it makes the syrup look 39.    and affects the taste.

‐ The syrup is ready for use.

‐ A huge quantity of sap is needed to make a 40.    of maple syrup.




Location: Vadodara, Gujarat

Renuka Nair, a former banker is the founder of Panache IELTS. She was born and raised in Mumbai and did her schooling from Apostolic Carmel Convent, a school that believed in holistic education. Despite Malayalam being her mother tongue, English was her first language of education. The nuances of grammar were inculcated in her during her formative years, along with creative writing. It was while she was pursuing her Bachelor's degree that she decided to hone her vocabulary. Having completed her Masters in Mathematics and Computer Science, she started her career in Vadodara, Gujarat in NIIT, teaching C++ to Engineering students. This was followed by 15 years in the Banking Industry, during the course of which she obtained a PG diploma in Finance. Wanting to start out on her own, she quit banking in 2012 and started training professionals initially in Corporate Communications, followed by Spoken English and eventually IELTS, TOEFL, GMAT, and so on.

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